1) Terms of Service ("Terms")

1.1 Who we are

Business name: Junk Gentlemen (the "Company", "we", "us", "our").

1.2 What we do

We provide on‑site junk removal and hauling services for residential and commercial customers in Calgary and surrounding areas, including loading, transport, and responsible disposal, recycling, or donation, as applicable.

1.3 Acceptance of these Terms

By booking, confirming, or receiving any service; paying a deposit/invoice; or using our website, you agree to these Terms and our Privacy Policy.

1.4 Quotes, pricing & estimates

• Quotes are estimates based on the information you provide and/or our on‑site assessment. Final price may change based on volume, weight, access, labour time, and special handling.
• Prices generally include loading, hauling, and standard disposal fees. Extra charges may apply for: excessive sorting, stairs or long carries, overweight loads, after‑hours service, or items requiring special handling.
• We reserve the right to re‑quote on site. If you decline the revised price after we arrive, a visit fee may apply to cover our costs.

1.5 Bookings, arrival windows & access

• We offer arrival windows (e.g., 2–3 hours). Unexpected traffic, weather, or disposal facility delays may affect arrival. We'll communicate updates.
• You must ensure safe access to items and adequate parking/loading space. Parking fees or tickets incurred due to lack of access may be added to your invoice.

1.6 Cancellations, rescheduling & wait time

• Free reschedule if requested ≥24 hours before the appointment.
• Late cancellation (<24 hours) or no‑show may incur a fee.
• Wait time charges may apply after if we cannot begin due to access issues or preparation delays on site.

1.7 Prohibited & restricted items

We cannot accept certain items due to safety, regulatory, or facility rules (examples): hazardous chemicals, biological waste, pressurized tanks, explosives, asbestos, oil/paint not accepted by facilities, fuels/solvents, and any item prohibited by law. Batteries, electronics, tires, appliances with refrigerants, and construction debris may require extra fees or special handling. Ask us in advance.

1.8 Disposal, recycling & donations

We endeavour to dispose of materials responsibly through licensed facilities, recycling partners, and charitable organizations where feasible. However, final disposition depends on item condition, facility guidelines, and operational constraints, and is at our reasonable discretion.

1.9 Site condition, photos & consent

• You represent that you have the authority to remove all items indicated.
• You agree that our team may take before/after photos for job documentation, safety, quality control, and (with your consent) marketing. See Privacy Policy for details.

1.10 Customer responsibilities

• Identify any fragile, high‑value, or specialty items before loading.
• Secure pets; clear pathways; disclose hazards.
• Ensure compliance with building rules (elevators, loading docks) and obtain any necessary permissions.

1.11 Payment terms

• Unless otherwise agreed, payment is due upon completion on site.

1.12 Damage & limitations

• We take care to prevent damage. You must disclose conditions that could increase risk (e.g., weak stairs, narrow halls).
• Our liability for direct physical damage proven to be caused by our negligence is limited to the repair cost or fair market value of the affected area/item, whichever is less.
• We are not liable for pre‑existing damage, latent defects, normal wear/tear, consequential or indirect losses, lost profits, or delays beyond our control (force majeure).

1.13 Insurance & licensing

We maintain standard commercial liability insurance appropriate for junk removal services. Certificates of insurance available upon request.

1.14 Warranties disclaimer

Except as expressly stated, services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied.

1.15 Website use & user content

• You agree not to misuse our website (no scraping, malicious code, or infringement).
• If you submit reviews, images, or testimonials, you grant us a non‑exclusive, worldwide, royalty‑free license to use, reproduce, and display such content for marketing and service improvement, subject to our Privacy Policy.

1.16 Governing law & disputes

These Terms are governed by the laws of the Province of Alberta and applicable federal laws of Canada. The parties consent to the exclusive jurisdiction of the courts located in Calgary, Alberta.

1.17 Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., website notice or email, where possible). Continued use of our services after changes become effective constitutes acceptance.

2) Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services and website. We operate in Alberta and aim to comply with the Personal Information Protection Act (PIPA – Alberta) and, where applicable, PIPEDA (Personal Information Protection and Electronic Documents Act).

2.1 Data we collect

Information you provide

• Contact details: name, email, phone.
• Service details: property address, access instructions, item descriptions, booking notes.
• Media: photos/videos of items/areas for estimates and job documentation.
• Payment details processed by our third‑party payment processor (we do not store full card numbers).

Information collected automatically

• Device/usage data: IP address, browser type, pages visited, and timestamps.
• Cookies and similar technologies (see 2.7 Cookies).

Information from third parties

• Referral partners, advertising/analytics providers, disposal and recycling partners, or publicly available sources to validate addresses or scheduling.

2.2 How we use personal information

• To provide and improve services, scheduling, quotes, and customer support.
• To process payments and send invoices/receipts.
• To communicate about bookings, changes, and service updates.
• To verify addresses and access, coordinate with buildings/strata, and comply with facility rules.
• To maintain safety, quality control, and training (including before/after photos).
• With consent, to request reviews or use testimonials/photos for marketing.
• To comply with law, enforce Terms, and prevent fraud or misuse.

2.3 Our legal bases (where applicable)

• Consent (e.g., marketing emails, optional photos for promotions).
• Contract (to deliver services you request).
• Legitimate interests (quality assurance, service analytics, site security), balanced against your privacy rights.

2.4 Sharing & disclosures

We may share personal information with:

• Service providers (dispatch, payment processing, CRM, analytics, email/SMS providers) bound by confidentiality and data‑protection obligations.
• Disposal/recycling/donation partners as needed to complete the job.
• Legal/insurance partners in the event of a claim, dispute, or where required by law.
• Business transfers: in a merger, acquisition, or asset sale, information may be transferred subject to this Policy.

We do not sell personal information.

2.5 International transfers

Some vendors (e.g., cloud hosting, analytics) may store data outside Canada (e.g., the United States). We take steps to ensure comparable protection, but data may be subject to the laws of those jurisdictions.

2.6 Retention

We retain personal information only as long as necessary to fulfill the purposes above and meet legal, tax, accounting, or insurance requirements. Typical retention periods:

• Job records & invoices: 7 years (or as required by law).
• Photos for documentation: up to 24 months unless required longer for claims.
• Marketing consents: until you withdraw consent or for as long as legally permitted.

2.7 Cookies & analytics

• Our website may use cookies and similar technologies for core functionality, preferences, and analytics.
• You can control cookies via your browser settings. Blocking some cookies may affect site features.
• We may use analytics tools to understand site usage; see their privacy pages for opt‑out options.

2.8 Your choices & rights

Subject to applicable law, you may:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent where processing is based on consent (e.g., marketing).
• Request deletion of information no longer needed for stated purposes or legal obligations.
• Complain to the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your rights were infringed.

To make a request, contact us (see 2.12 Contact). We may need to verify your identity and may charge a reasonable fee where permitted by law.

2.9 Children’s privacy

Our services are for general audiences and not directed to children under 13. We do not knowingly collect personal information from children without appropriate consent.

2.10 Data security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is 100% secure.

2.11 Marketing communications

With your consent (or as otherwise permitted by law), we may send you promotions or service updates. You can unsubscribe at any time via the link in our emails or by contacting us.

2.12 Changes to this Policy

We may update this Privacy Policy periodically. We will post the updated version on our website with a new “Last updated” date. Material changes will be communicated where feasible.

3) Website Notices & Miscellaneous

• Accessibility: We strive to make our website and services accessible. Contact us if you need accommodations.
• Electronic signatures & notices: You consent to receiving electronic communications related to bookings and service.
• Severability: If any provision is unlawful or unenforceable, the remaining provisions remain in effect.
• Entire agreement: These Terms constitute the entire agreement regarding the services, superseding prior proposals or understandings.

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